Salary - Level 4;  $15.00 - $21.00 per hour

JOB SUMMARY: 

Opens new deposit accounts; verifies customer’s identity; explains various deposit products and related bank services; answers customer’s questions; processes teller transactions; is primarily responsible for greeting customers as they walk in the lobby; additional duties as assigned by management.   Employee is responsible for compliance with all rules and related regulations for the Bank Secrecy Act and OFAC. Failure to comply with these and other Federal, State and Local Laws and Regulations could be cause for disciplinary action(s) up to and including termination. An entry level person should be able to perform this job reasonably well within three months.

RESPONSIBILITIES:

Open accounts (checking, saving, CDs and IRAs, business accounts)

Debit Cards (dispute transactions, create regular and custom cards, print/order, etc)

Obtain and update CIP information, Beneficial Ownership information, and file maintain accounts/profiles

Process teller transactions

Process wire transfers, AFT’s, Stop Payments, Affidavits, WSUD’s, etc.

Explain mobile/online banking, eStatements, BillPay, overdraft protection, etc.

Regular review and maintenance of Safe Deposit and Night Depository agreements.

Process IRA and CD contributions and distributions.

Process check orders and credit card applications.

REQUIREMENTS:

Must possess a bachelor’s degree. Must be responsible, friendly, courteous and have good communication skills.  Complete the Personal Banker/Management Training Program at KFB. Must be able to work well with the public as well as fellow employees.  Personal Bankers must have knowledge of various deposit products to answer customer questions and provide direction to which product best suits the customer.  Must be knowledgeable to answer questions concerning account ownership and how accounts should be structured.  Must understand proper identification procedures.  Understands regulations governing deposits.

PHYSICAL REQUIREMENTS:

This job requires continual sitting at a desk while waiting on customers and processing account forms.  Majority of time spent using computer and keyboard to enter account information as well as looking up information.  Requires lifting 10 pounds or more 2 or 3 times a week.

SUPERVISOR:

Personal Bankers report to the Office Manager or Customer Service Manager depending on location.

$12.00 Per hour

JOB SUMMARY: 

Handling customer transactions; receiving and paying out money; answer customer questions; working face to face with the public; additional duties as assigned by management.  Employee is responsible for compliance with all rules and related regulations for the Bank Secrecy Act and OFAC. Failure to comply with these and other Federal, State and Local Laws and Regulations could be cause for disciplinary action(s) up to and including termination. An entry level person should be able to perform this job reasonably well within three months.

RESPONSIBILITIES:

60%     Process customer transactions by receiving checks and cash for deposits and payments.  Cashing checks and processing withdrawals.

10%     Answer customer questions related to mobile/online banking, eStatements, debit cards, credit cards, overdraft protection, etc.

7%       Balance cash drawer, ATM, and Vault

5%      Scan teller work

5%       Process mail deposits, night deposits, and ATM deposits

5%       Sell Cashier’s Checks, Money Orders, and process cash advances.

5%       Place holds on deposited funds, process stop payments, disputes, etc.

1%       Accept utility payments.

1%      Process and review check orders.

1%       Operate coin machine

REQUIREMENTS:

Must be responsible, friendly, courteous, and have good communication skills.  Must be able to work well with the public as well as with fellow employees.  Tellers have to listen carefully to customer’s questions and concerns and be able to provide necessary information and solve problems.  They must understand various bank products in order to effectively cross sell. Tellers are responsible for the money assigned to their cash drawer.  They must be able to handle this money accurately in addition to keeping it secure.

PHYSICAL REQUIREMENTS:

This job requires some sitting, some standing, bending, stretching and lifting 30 pounds or more numerous times per week, depending on the number of customers with coin to run through the coin machine.  If the teller has vault responsibilities they would have lifting of coin in the vault.

SUPERVISOR:

Tellers report to the Office Manager of their location.

$10.50 Per hour

Monday – Friday and no more than 19 hours per week.