KFBank Online FAQ
Q. What is KFBank Online?
A. Online banking allows our customers secure and convenient online access to their accounts anytime, anywhere. Some of the functions available with online banking are:
- Access and print information on all accounts and loans.
- Review and print transactions and statements.
- Confirm deposits, withdrawals and cleared checks.
- Transfer funds between accounts and make loan payments.
- Download transactions to the most popular financial management programs.
Q. How much does KFBank Online cost?
A. KFBank Online is FREE!
Q. Do I have to register to use KFBank Online?
A. Yes, a one-time application is required to sign up for Online Banking. Once this form is received, we will issue a Bank ID number and a PIN (personal identification number). Upon your first visit to the Online Banking site you will be asked to select a new PIN of your choice to use whenever you access Online Banking.
Q. What kind of browser do I need to have?
A. You will need a connection to the Internet, and a Web Browser that supports 128-bit SSL encryption. We support current and prior major releases of Internet Explorer and Firefox. Each time a new version is released, support will cease on the third-oldest major version. We support the current release of Safari. You also need accounts with our banks and an assigned user ID and PIN.
Q. How far back can I view my balance information?
A. You can view your previous three statements as well as the current months activity.
Q. When will my transfers show in account?
A. Transfers will show immediately, however, all transfers after 6:00pm will apply to the following business day’s activity.
Q. What should I do if I think someone has my access codes?
A. Immediately change your current PIN number and Personal ID under “Options”. Contact the bank at (606) 929-5000 during business hours.
Q. How current is the information about my accounts?
A. Account transactions and balances are in real-time and may change during the day as you carry out transactions.
Q. What if I open a new account and it doesn't show up online?
A. New accounts do not automatically appear on the Online Banking system. Call customer service and ask to have this account added to your profile.
Q. What happens if I don't log off of the system?
A. NetTeller has a 10-minute time out feature. If the system has been inactive for over 10 minutes, the user will be required to re-enter their ID and Pin number.
Q. Can I change my user ID and PIN?
A. Yes, you can change your User ID and PIN as often as you want. Simply click on “Options” and follow the simple instructions.
Q. What if I enter the wrong ID and PIN?
A. For security purposes, three consecutive invalid sign-on attempts will lock you out of the system. If you are locked-out, contact customer service and we will reset your PIN.
Q. What if I forget my PIN?
A. We do not have access to your PIN once it has been changed. However, we can reset your PIN at any time. Just give us a call.
Q. Will I continue to receive a paper account statement in the mail?
A.Yes, we will mail a copy of your account statement at the regular intervals.
Q. What if I get an error message?
A. If you get an error message please make a note of the message, the error number and the time. Then simply contact us and we will make every effort to resolve the issue as soon as possible.
If you have a problem that we did not address in this section, please call and we will be glad to personally answer your question.